FAQ

At AMOK design, it is very important for us to provide you with unique, quality products and a great online shopping experience. Despite our best effort, you might still have some questions, and we attempt to answer the most frequent ones below. If you can’t find the answer to your question here, please contact us, and we will gladly assist you.

No. At checkout, you only need to provide the minimum details we need to deliver your order.

We encourage you to create an account because it will make future purchases easier, and we offer occasional special offers to our registered customers.

All our items are personalised, which means we have a slightly extended lead time – good things take time!

We usually dispatch within 5 working days after payment reflects in our account.

Due to a high volume of orders during Promotional Sales and Festive periods, our standard lead time may not apply. We will, however, endeavour to get your order dispatched as quickly as possible.

Yes. You will see our website address has HTTPS at the start. That means hackers can’t steal your information. We use Yoco as our payment gateway, which is 100% safe. All transactions are securely encrypted, and no card or personal details are stored.

As each item is personalised and made to order, we only work on upfront payment.

No returns or refunds on custom orders. See "How do I return a damaged or faulty product?" if your product is damaged or faulty.
We send automatic emails every step of the process. Please verify that you entered the correct email address. The email might also go to your Junk Email/Spam folder – please look there. Contact us if you are worried.
Yes, for orders over R699.

Palm Court Spar

(Corner of J.G. Strydom Rd &, Cornelius St, Weltevredenpark)

We are committed to using only the highest quality products for sublimation printing. Our experienced graphic designer, with over 20 years of expertise, meticulously creates each design. We exclusively use Sawgrass ink for printing to ensure vibrant colours and unparalleled quality.

Our competitors often use household inkjet printers that they modify to become sublimation printers. They then use aftermarket sublimation ink in an attempt to boost their profits. Because of this, you can often find similar products at a lower price, but beware that the quality will be different.

We believe in providing our customers with nothing but the best. That’s why we always strive for quality and exceed their expectations with every purchase.

In the rare event that a product is damaged or faulty on delivery, the original item must be reported to and returned to us within 7 working days of receipt.

When contacting us, please include your order number and a detailed description of the problem, and we will revert as soon as possible, advising you on exactly how to proceed.

Account holder: GM PRETORIUS
Bank: FNB
Branch: Clearwater Mall
Branch code: 251141
Account number: 62535024533
Cheque account